Catalyst Healthcare Research Releases White Paper on Improving Patient Experience Surveying

CatalystHealthcareResearch Logo 2September 10, 2013, Nashville, TN – Catalyst Healthcare Research, one of the nation’s leading market research firms focused solely on the healthcare industry, released 5 Questions to Ask About Patient Experience Surveying, a new white paper that helps healthcare executives understand how to maximize the return on their investment in Patient Experience surveying.

According to Dan Prince, founder of CHR, “Today, hospitals, clinics, and health plans are all spending millions of dollars surveying their patients and members.  Because these survey results can impact everything from a hospital’s reimbursement to its reputation, the surveying needs to be done right.  But so often it’s not.”

“As we work with providers and payors across the country, we see serious issues with the way many are conducting their surveys. These issues include asking irrelevant questions, providing results that may seem unbelievable, taking too long to gather findings and, of course, spending significantly more dollars than need to be spent.  In this white paper, we outline ways to make sure that those potential issues don’t become real problems.”

5-QuestionsBClick Here to download 5 Questions to Ask About Patient Experience Surveying.

Catalyst Healthcare Research (CHR) is a CMS-approved HCAHPS survey vendor that specializes in conducting ongoing research programs and custom studies for health providers, health plans, and suppliers to the healthcare industry.  Using a range of innovative research tools, CHR delivers key insights to healthcare organizations who want to understand, measure, and leverage “customer experience” to build stronger brands and capture more market share. CHR is headquartered in Nashville, TN.

For more information:
Dan Prince, President:  615.297.6535

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